Ashok Tours and Travels
Toll Free:1800 108 1700


FREQUENTLY ASKED QUESTIONS

1.How do I book my flight?
1. Log on to our site "ITDCtravels.com"
2. Click the link for Airline
3. Search and look at the availability of flights and the corresponding fares.
4. Fill your details and Agree the terms and Condition.
5. Complete the Payment Process. close
2.Can I make a group booking through your site?
Yes, for making a bulk or group booking, Just click on Group booking link and provide the required details. Our support team will contact you within 48 hours to confirm the fare & other details. close
3.Can I book and hold a reservation and pay later?
No. Hold reservation is not possible throughout our website.

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4.Do I receive a ticket when I book a ticket?
1. Once your payment made successfully, we will SMS and email you a copy of your ticket to the email address provided at the time of booking.
2. Also, you have the option to take a printout your ticket after making a successful payment from the site.
3. And you are advised to travel along with the identification/identity proof selected by you at the time of booking.Therefore we request you to kindly ensure that the correct Email-ID & Mobile Number are entered while making the booking. close
5.How do I pay for my booking?
You can make payments through the following modes:
We can accept "iCashCard & all Visa, Mastercard and most major debit cards issued in India, as well as Net Banking payments from most major Indian banks for online bookings. close
6.Does your site accept foreign (Non-Indian) Credit Cards?
International cards are not accepted. close
7.When do you charge my credit card after I have made a booking on-line?
The ticket booking process will be complete after only the payment has been made by the guest. Your payment will be processed immediately.
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8.How can I book a seat without a Credit Card?
You can book your tickets using I Cash Card, Net Banking or Debit Cards also.
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9.Can I change my reservation (name, date and time changes)?
You would need to get in touch with our Customer Care helpline to do any change of flights in your booking. Customer can also call the airline for rescheduling your journey i.e. change of date time, travel etc.
Changes to your booking might attract a flight change fee and the applicable fare difference, and this can be done through the airline. However changing of a passenger’s name is not possible. close
10.Can I make an open dated booking on your site?
At the moment our site does not allow open ended bookings.
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11.In the event that I miss an onward flight on a connecting airline, as a result of my first flight being delayed, will I be compensated?
You would have to clarify this with your airline and we would not be responsible for any delays/cancellations by the airline. close
12.What happens if my name is not on the list but I am sure I have made a booking?
If you have made a booking, you should have a booking number and flight details. If you cannot remember your booking number, you should mention your name – as booked and we will hopefully be able to find your file. You can get the history of the tickets booked on our site using the user name and password that you’ve used while making the booking. close
13.Can I make a booking if I live outside of India?
Yes definitely, using applicable Credit card (Currently Indian cards- MasterCard/Visa). All our fares are in Indian Rupees. Credit cards payments will be converted at your credit card’s current exchange. close
14.What documentation can I use for my expense claims/reports?
You can use your itinerary provided by the site. It contains a breakdown of the amounts paid for your travel which you can submit to your company for reimbursement. close
15.How do I sign in to my account if I forget my password?
If you've forgotten your password, contact us for assistance.
1.Kindly click on the Forgot Password link on the login page.
2.The password will be mailed to the email address in your profile.
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16.How do I edit my account information?
1.Sign in your account, with your user name & password.
2.Enter Updated Details.
3.Click Update button.
4.Newly updated data will store in your account. close
17.Can I change my username?
The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.
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18.How do I log off of the site when I am finished?
Click on < Log out > on the main menu and you will be logged off.
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19.Can I speak to someone in Customer Support?
We offer 24x7 customer support. You can call us at 18001081700
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20.How do flights classify an adult, child and an infant?
Normally “Infants" are classified as those below 2 years old, child as 2-12 years and "adults" are those above 12 years.

For more information on infant definition, we request you to contact the airline as these terms are sometimes airline specific. close
21.How do I book for an infant?
If you are traveling with an infant, you need to indicate it while booking the ticket on our site. If have forgotten to let us know at the time of booking, please call the Airline Reservation Centre, quoting your booking number and inform that you are flying with an infant. close
22.What should I do if I need special assistance?
Should you require any special services while you travel please call the Airline and inform them of your requirements. close
23.How can I cancel a ticket on your website?
All the booking details will be available in your transaction history page.
Check MyBooking menu on top of the page and Click Airline transaction History.
Select Domestic or international and again select corresponding date and then submit.
After displaying all the booking details,by selecting the TO CANCEL option ticket your Cancellation request raised.Once the request raised,Our Support Team will Cancelled and Contacted if necessary.
Please note that all cancellations have to be done at least 4 hours prior,else the cancellation has to be done with airlines directly by the passenger.
to the flight departure time.
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24.What are the cancellation charges and how much time will take to get the refund processed?
Cancellation charges are as per the Airline rules and policies; these are mentioned in the Fare rules for your reference. Additionally India Tourism Development Corporation cancellation charges of Rs.250 per passenger per sector will be charged in addition to the above charges.

The refund will be processed by us in 7 working days from the time of cancellation; it would take additional 4-5 working days for the bank to credit it into your account. close
25.Can I get a refund if I miss my flight?
If you miss your flight, it would be considered a “No Show” and refund would depend on the airline policy. No show charges will be applicable depending on the policy set by the airlines. close
26.When and how will I get a refund if the flight is cancelled?
In such a scenario, we would need the endorsement copy from the Airline stating that the flight was cancelled. You can send us the scanned copy by email and we will process the refund. close
27.Can I reschedule my journey? If yes, what are the charges?
Most flights provide an option of rescheduling your journey. Rescheduling Charges may apply based on the Airline policy. Additionally there will be an administrative charge of Rs 250. You may reschedule your tickets by calling our airlines directly. close
28.What should I do if I don't see the confirmation of my booking on my screen?
After Booking in ticket reservation page,the payment will be done and then confirmation message will shown.Then you receive a mail/SMS for the booking details. If any reason the Confirmation message not shown,check with transaction History. And also you are advice to contact Indian Tourism Development Corporation Call centre on 1800 108 1700 before trying to book the ticket again with the same travel details. close
29.Can I travel if I misplace the identity proof given by me at the time of booking?
We request you to contact the airline regarding this query as each airline has a different policy. However, some form of identity proof is a must for Air travel. close
30.Does you site offer accept any special airline offers such as a frequent flyer program?
No Frequent flyer programs are run specifically by the airline we will have an option for this going forward. close
31.Is there a special fare for senior citizens and students for tickets booked though your site?
Generally there is no such option but in cases where the airline is providing such discounts the same will be passed on to the customer. close
32.I was trying to book my ticket however when I was making the payment some error popped up and the booking was not confirmed but the payment has been deducted from my account.
You can call our customer care to check if the booking has been confirmed, if not then the full refund will be processed and credited to the account or card from which the amount has been deducted. close
33.Do I have to confirm about my booking or my flight before traveling.
You could always call & check with the airlines and confirm the booking in case of any doubts. close

AIRLINES CONTACT NUMBERS

JETAIRWAYS   39872222  
JETLITE   39872222  
       
INDIGO   9910383838 18001803838
       
SPICEJET   18001803333 0124-3913866
    9871803333  
       
       
AIRINDIA   1800227722 080-25548888
       
GOAIR   9223222111 1800222111

AIRLINE WEBSITES

JETAIRWAYS : www.jetairways.com
JETLITE : www.jetlite.com
INDIGO : www.goindigo.in
SPICEJET : www.spicejet.com
AIRINDIA : www.airindia.com
GOAIR : www.goair.in

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